Account Manager

About the business

This is an opportunity for an individual to join one of Australia’s leading Hosting Service providers in a rewarding and diverse role where you will have the opportunity to work with like-minded sales and marketing professionals in a high performing, results driven team environment. This role is primarily office-based and requires a preparedness to learn the operational requirements of our hosting platform, marketing/CRM platforms and be comfortable talking to customers and leads on the phone to guide them to an appropriate service.

About the role

1. Outbound Calls to Current Customers – Call campaign lists provided by Marketing or CEO. Review and identify sales leads from within our online chat, account activity and support ticket platforms to develop outbound call plans to upsell those leads with appropriate services.

2. Inbound Retail Sales – Handle inbound retail and Reseller Partner sales enquiries

3. Marketing – Partner with the Sales and Marketing Coordinator as required, to conceive and deploy marketing campaigns using the various digital assets and marketing platforms used by Ozhosting including updating website content, interpreting Google data, using the CRM system and contributing sales feedback and ideas to campaigns.

Benefits and perks

  • We are a close-knit team and work collaboratively in a funky shared-office space in Surry Hills.
  • Walking distance to Central.
  • The Office includes kitchen, lounge, Friday evening drinks and lots of smart people doing their own thing!

Skills and experience

  • Basic computer skills – especially MS Excel, MS Outlook, MS Word…
  • IT sales experience preferred. The desire to learn about the services is essential.
  • Outbound telesales experience is strongly preferred
  • Customer Service experience preferred but not essential, importantly we look for the ability to listen to customer needs and guide them to a suitable and cost-effective solution.
  • Ability to work within a team to meet set KPI’s.
  • Applicants must be a permanent resident of Australia.

Next steps:
Select the option below to forward your CV and Cover Letter (Addressed to Doug Endersbee, CEO) to [email protected].