How do I access Webmail / Outlook Web Access?


This KB will explain:

  • Enable the Webmail Interface if it is not already enabled
  • Using the Webmail Interface outside of your office

How-To Article

Enabling the Webmail Interface

Before using the Webmail Interface you will need to make sure it’s enabled in the Control Panel.

  1. Navigate to
  2. Login and Select Hosting
  3. Select “Exchange”
  4. Followed by “Mailboxes”
  5. Choose the Mailbox you wish to check outside of the office
  6. At the bottom of the page in the box labelled “Mailbox Access” enable Outlook Web Access (OWA). If it’s not enabled, complete the below instructions;

    1. Click the Edit button
    2. Check the box next to Outlook Web Access (OWA)
    3. Click the Submit button
    4. Wait for up to 5 minutes for the requested change to sync with the system
  7. In the box labelled: “Mailbox Access” there will be a link next to the Outlook Web Access (OWA) field. It will be This is the address you type into your browser to access your email.

Please note that if your Office computer uses the POP3 connection to retrieve emails you will not be able to access any emails that you have already read on your computer via the Outlook Web Access page. Therefore, you will only be able to view email that is currently on the server.

Accessing and using the Webmail Interface is simple when outside of your office.

  1. Navigate to
  2. Use your email address as the Username
  3. Enter your password

Any questions? Please do not hesitate to contact our team on (02) 8916 2100

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