Get the day-to-day IT supportyour business needs.
Free yourself from IT headaches. Our Cloud Support Packages cover everything from user onboarding to device fixes, backed by our expert team.
Why upgrade
Stop wasting time fixing tech issues.
Managing Microsoft 365 licences is one thing. Managing your staff's IT issues is another. Our Care Plans act as your remote IT team — we handle the day-to-day during business hours, so you can focus on growing revenue.
When Outlook crashes
We get your team back in their inbox — no DIY required.
When a new laptop needs setting up
Office installed, accounts configured, ready to work.
When a user needs a password reset
Handled in minutes, not raised as a project.
When staff join or leave
Onboarding and offboarding done cleanly and on time.
The four clear paths
Choose the plan that fits your team.
Infrastructure is monitored 24/7; human support runs 8am – 7pm, Mon–Fri.
Up to 1 hour/month. Basic M365 help, DNS support, light troubleshooting.
- Email & ticket support
- Microsoft 365 admin basics
- DNS record changes
- Light troubleshooting
Up to 3 hours/month. Microsoft 365 admin, user onboarding, basic device fixes.
- Everything in Bronze
- User onboarding / offboarding
- Basic device support
- Outlook & Teams fixes
Up to 10 hours/month. Security help (MFA - Multi Factor Authentication), backups, integrations.
- Everything in Silver
- MFA rollout & enforcement
- Backup setup & restores
- Light integration work
Up to 20 hours/month. Proactive support, security posture, vendor liaison.
- Everything in Gold
- Proactive security posture
- Vendor liaison & escalation
- Quarterly business review
Prices shown include GST. Support is available 8am – 7pm, Monday to Friday. Infrastructure monitoring runs 24/7.
Scope
Clear boundaries. No surprises.
Included under your Care Plan
Creating/deleting users, resetting passwords.
Installing Office on a new PC, Mac, or phone.
Troubleshooting when Outlook crashes or Teams won't load.
Setting up MFA rollout or Defender rules.
Quoted as a project
Move to OzHosting.
Expert migration from your current provider — over 10,000 already delivered. Real expert engineers do the work. Your team won't notice — except support actually picks up the phone now.
