OzHosting.com offers online support to customers via the new Support System – http://desk.ozhosting.com
OzHosting.com customers can now enjoy even better customer support with access to self-service online troubleshooting at http://desk.ozhosting.com.
Using best of breed technology, this online customer service desk features in-depth articles and solutions to common questions, Twitter feeds with latest Operational updates, a public Q&A forum and a live chat window for clients needing specific advice and support. Thousands of fast-growing companies, including Spotify, Klout and Bonobos, are already serving their customers with Desk.com. OzHosting.com is now offering a similar desk service to customers that is social, mobile and easy to use.
CEO Anthony Banek says of this latest Desk feature, “Desk is another way for us to service our customers better. We still have a dedicated call-centre and help-desk and that’s not going to change. But so many of our clients are tech-savvy and we understand their need for flexibility. Smaller businesses are more agile and http://desk.ozhosting.com allows them to self-service, with quick and simple solutions to common issues that can be resolved when it’s convenient for them”.
OzHosting.com continue to expand their suite of services in line with their Cloud Made Easy strategy.